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Monday, 15 October 2018. Latest news: Hosted Exchange now availabe
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Our guarantees

The success of a company is mostly determined by the reliability of the service and the quality of the prodcut or service provided. We are so convicted in this belief that we have decided to enforce this with the listed guarantees below. To top it off, we not only write down our guarantees, we also specify how we compensate you should we inadvertently break our guarantee.
Uptime guarantee
We are so confident in our infrastructure that we offer a 99.9% uptime guarantee. In other words, when a server is unplanned unavailable for more than ~45 minutes per month and the cause lies with us then our compensation schema automatically applies. Namely that all extra downtime will be proportionally compensated at 200 percent in the first week of the following month.
Up-to-date guarantee
To ensure a good customer experience in the fast changing webhosting industry it is of paramount importance to keep hardware, software and employee schooling up-to-date at all times. Security updates are installed weekly, new versions of software are checked weekly (and installed when possible) and employees are continuously kept up-to-date with the latest industry developments. If you experience problems due to our neglect in any of the above then we will give you the current month of hosting for free!
Customer support guarantee
Because our support team works from different timezones we can effectively offer 24/7/365 support. Our average response time in 2009 for standard requests was 1 hour and 28 minutes. For priority requests it was only 21 minutes. Our guarantee is that regardless of the time of year we respond to your inquiry or support request within 24 hours and for paid priority requests within 45 minutes.
30 day money back guarantee
If, for whatever reason you are not completely satisfied with our hosting service and if you cancel your account within 30 days, we will issue a full refund of your monthly hosting charges. (This does not apply to domain name charges, setup fees, overage bandwidth or other services).
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