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Forgot password

If you have forgotten your password or in case you lost it, then you request a new password using the form below. You can then use the password to login to the website and change it again to another password (if you want).
You still have access to your email address If you still have access to your email address that is known to us then you can request a new password using the form below. For security reasons it is not possible to request your current password, because your current password is stored in our database in an encrypted form. Not even we can read it. You should receive your new password within a few minutes. If it takes longer than 30 minutes please contact us.
You do not have access to your email address anymore If you do not have access to your email address anymore than we cannot send you a new password through email. This can happen in the following situations.
  • We host the email address, but you cannot access it due to insufficient funds
  • You changed providers
In these situations we only issue a new password through postal mail and we will only send it to the address we have on file. We will charge € 2.50 in administative fees for each request. You can request a new password through our Suport Desk (Menu - Help).
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